Contact Glowgen support
Email support@glowgen.ai. Include the account email, device and browser or operating-system version, the page or feature involved, and what you expected to happen.
Never send your password, session token, full payment details, or an unrequested photo. For a security issue, use the subject "Security report."
1. Billing and subscriptions
Your checkout screen shows the final localized price, billing period, renewal terms, and any introductory-offer eligibility before purchase.
Web purchase
Open Membership in Glowgen to manage or cancel a website subscription through Stripe's secure billing portal. Cancellation stops the next renewal while access normally continues through the paid period. If the management link or entitlement is missing, email support with the account email and approximate transaction date. Never send a full card number.
App Store purchase
If Glowgen becomes available for purchase through Apple's App Store, that purchase must be managed or cancelled through Apple. Apple also controls App Store refund requests.
Cancel the subscription through its original payment provider before deleting your Glowgen account.
2. Restore billing access
For a website purchase, sign in with the same Glowgen email used at checkout, open Membership, and choose Sync billing status. If Plus access still does not appear, do not purchase the plan again; contact support with the account email and approximate transaction date.
For any future App Store purchase, sign in with the same Glowgen account and Apple Account used to purchase, then use Restore Purchases in subscription settings.
3. Account access
Password reset
Choose Forgot password on the sign-in page. For privacy, the confirmation message does not reveal whether an email address has an account. Reset links expire, can be used only for the intended account, and should never be shared.
Email confirmation
Check spam or filtered folders and confirm that the address was entered correctly. The confirmation page allows a limited resend after a cooldown.
Google sign-in
Use the same Google account originally connected to Glowgen. If the provider window closes, allow popups for Glowgen and try again. We will not merge two different accounts based only on an unverified email claim.
4. Photos, analysis, and generated concepts
Use clear, recent photos with even light and no beauty filter. Keep the full face visible and follow the framing guide. Photo-based processing requires your consent.
A generated concept that changes your recognizable identity, skin tone, ethnicity, or core facial structure is a defect. Use the feedback action on the result or email support with the approximate generation date and a description of what changed. You do not need to email the source photo unless support specifically requests a secure follow-up.
Generated images are illustrative planning concepts. They are not predictions, guarantees, medical assessments, or objective measures of personal worth.
5. Privacy, export, and deletion
Settings > Privacy & Data provides controls to review optional consent, export supported account data, remove photos, manage stored conversations where available, and delete the account.
Account deletion is permanent and removes active account content. If you cannot access the product, email from the account address and ask for an identity-verification path. Read the full Privacy Policy for provider, retention, log, and legal-right details.
6. Accessibility support
If an interface, document, image, keyboard path, screen-reader label, color combination, motion effect, or authentication step blocks you, email support@glowgen.ai. Include the task, page, device, browser, and assistive technology when useful.
We will try to provide an accessible alternative while the underlying issue is addressed. Our current support and known limitations are documented in the Accessibility Statement.
7. Health and immediate support
Glowgen is not a medical device and does not provide medical advice, diagnosis, treatment, calorie targets, macro targets, or goal-weight prescriptions. Contact a qualified professional for medical or mental-health concerns.
If you are in immediate danger, call your local emergency number. In the United States, call or text 988 or visit 988lifeline.org. You can also text HOME to 741741 to reach Crisis Text Line. For eating-disorder peer support and referrals in the United States, contact ANAD at 1-888-375-7767 or visit anad.org.
These independent services are not operated by Glowgen. Availability and terms vary by location.